Contact Us

Site protected by reCAPTCHA. Google Terms of Service apply.

Contact Info

Yarrow valley smoke house
Yarrowfield
Selkirk
TD7 5LB

Follow Us

Our Contract with You

Your order.

Our acceptance of your order will take place when we email you our “Order Confirmation”, at which point a contract subject to these terms and conditions will come into existence between you and us.

If we cannot accept your order.

If we do not send you an Order Confirmation no contract is formed between us. If we goods are out of stock, unavailable or we have identified an error in the price or description of the goods, there are purchase age restrictions or because we are unable to meet a delivery date you have requested we reserve the right to inform you that we are unable to accept your order .

Your order number.

An order number will be on your Order Confirmation. If you contact us about your order, please let us know thus number

We only sell to the UK.

Our website is solely for the promotion of our goods in the UK including the Channel Islands and the Highlands of Scotland. We do not deliver to addresses outside mainland UK.

Goods may vary from their pictures.

The images and packaging of the goods on our website are for illustrative purposes only. We make every effort to be as accurate as possible, but due to the nature of the goods we sell, some goods sizes, weights and colours indicated on our website are approximations only, unless we state otherwise.

Inspection, storage and cooking of our goods.

You are responsible for opening and inspecting the goods upon delivery and for storing them correctly in accordance with the instructions contained on the packaging of each item.  It is your responsibility to ensure all goods are properly stored, prepared, and cooked (where applicable). We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of the goods. You must contact us as soon as possible after receiving the goods to make us aware of any problems.

Age restricted goods.

Some of our goods have legal purchase age restrictions and must only be sold by us in accordance with the applicable legislation; where a product has a purchase age restriction you may be asked to provide photo identification to prove that you are of the legal purchase age. We reserve the right to refuse to sell age restricted products to anyone who in our opinion does not appear to be of the correct age for the product to be lawfully purchased

Making changes to your order

If you wish to make a change to the goods you have ordered, please contact us as soon as possible. You must tell us about any amendments to your order not less than 5 working days before the scheduled delivery date of your order. Whilst we will use best endeavours to accommodate amendments, these are at our full discretion and subject to availability. 

 

Our Rights to Make Changes

Minor changes to the goods.

We may change the goods to reflect changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements. These changes will not affect your use of the goods.

Delivery costs.

The costs of delivery will be as displayed to your order upon checkout  of our website.

When we will provide the goods.

We will confirm availability of the delivery date in our order confirmation email to you.

We are not responsible for delays outside our control. We will contact you as soon as practicable to let you know and will offer a replacement delivery when it is possible to do so, unless the event is classified as a Force Majeure Event.

Force Majeure Event.

A Force Majeure Event means any circumstance that is not within our reasonable control including, without limitation, acts of God, flood, fire, explosion, drought, adverse weather, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, any law or any action taken by a government or public authority, including without limitation, imposing an export or import restriction, quota or prohibition or failing to grant a necessary licence or consent. We shall be not be in breach of these terms nor liable for delay in performing, or failure to perform, any of its obligations under these terms if such delay or failure result from a Force Majeure Event. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 4 weeks, we may cancel your order by giving five days’ written notice to you.
If you are not at home when the goods are delivered. If no one is available at your address to receive the goods we will follow your delivery instructions where you have provided us with the same (e.g. leave the goods in a porch or with a neighbour). Where you provide us with delivery instructions, you acknowledge and agree that you will be responsible for the goods from the point of delivery and that in no circumstances shall we be liable for lost, stolen, damaged or perished goods where we have delivered goods in accordance with instructions provided by you.

When you become responsible for and own the goods.

You own goods once we have received payment in full for those goods. The goods will be your responsibility from the time we deliver or first attempt to deliver the goods to the delivery address you provided to us in your order.

Unable to accept your delivery.

If no one is available at your address to take delivery, the goods cannot be posted through your letterbox and you have not provided us with any delivery instructions, our courier will find a suitable ‘safe place’ to leave the parcel, if there is not a suitable safe location they will dispose of the goods. It is your responsibility to provide us with a safe location to leave your parcel if you are unable to be at home to receive the items. Failing to provide us with a safe location or making yourself available to receive the goods means you shall be liable for any additional delivery costs incurred by us. We accept no liability in respect of damaged or perished goods where we have been unable to deliver them during our delivery attempt. If you fail to rearrange redelivery (or the goods have already perished before you do so), you will still be charged for the goods (and any delivery costs). In no circumstance will you be entitled to a refund in respect of goods which we have been unable to deliver.

If you arrange redelivery directly with our courier.

If no one is available at your address to take delivery of goods and you contact our courier directly to arrange redelivery at a later time and/or date, we cannot guarantee the courier will store goods appropriately and that goods will reach you in a satisfactory condition. We do not recommend that you rearrange delivery goods directly with our courier. If you arrange redelivery directly with our courier, you accept responsibility for the condition of goods delivered and acknowledge that we shall not be liable for the condition of goods received. You will not be entitled to a refund in respect of unsatisfactory goods or late delivery where you have arranged redelivery directly with our courier.

What will happen if you do not give the required information to us.

We need certain information from you so that we can supply the goods to you, for example, the quantity of goods required, contact details and a delivery address. You must provide us with such information when you place your order and we will confirm the information you give us in our order confirmation email. If the information you give us is incorrect, it is your responsibility to contact us to let us know as soon as possible. If any of the information we require is missing or we discover it is incorrect, we will attempt to contact you. If you do not give us the information we require within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, or we are not able to contact you, we may end the contract (and conditions will apply). We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you giving us incorrect or incomplete information and you may still be charged.

Your Rights to End the Contract

Your rights to end your contract with us.

Your rights when you end the contract will depend on the goods you have bought, whether there is anything wrong with them and when you decide to end the contract:

If the goods you have bought are damaged or misdescribed you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back).

If you want to end the contract because of something we have done or have told you we are going to do.

If you have just changed your mind about the goods.

In all other cases (if we are not at fault and there is no right to change your mind).

 

A right to change your mind if the goods are not fresh and perishable.

As most of our goods contain fresh and perishable food, you may not be entitled to the “normal” right to change your mind within 14 days after the day you receive them. One of the reasons for this is because the food is likely to have a best before date within only a few days of delivery of the goods. If you have purchased goods that are not fresh and perishable foods (for example, a recipe book), then you will be entitled to change your mind within 14 days, return the item to us (which you must organise) and receive a refund. These rights are explained in more detail in these terms.

 

How To End the Contract with Us

Tell us you want to end the contract.

To end the contract with us, please contact us in writing via email.

When we will pay the costs of return.

We will pay the costs of return:
if goods are damaged or misdescribed upon delivery of the same; or if you are ending the contract because we have told you of significant changes to the goods or these terms, an error in pricing or description or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances, you must pay the costs of return.

How we will refund you.

We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

When your refund will be made. We will make any refunds due to you as soon as practically possible. If you are exercising your right to change your mind for non-perishable goods then your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.

Our Rights to End the Contract

We may end the contract if you break it.

We may end the contract for goods at any time by writing to you if you do not:

make any payment to us when it is due;

within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address; and/or

within a reasonable time, allow us to deliver the goods to you or arrange redelivery.

We may withdraw the goods.

We may at any time withdraw certain goods for sale, and we will use our best efforts to ensure our website it up-to-date.

If There is a Problem with the Goods

How to tell us about problems.

If you have any questions or complaints about the goods, please Contact Us.

Summary of your key legal rights.

Nothing in these terms affects your legal rights. The goods we supply to you must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods (see best before dates on our food/drink as this may impact on your rights) your legal rights entitle you to the following:
up to 30 days: if your item is damaged (rather than simply going out of date after delivery), then you may receive a refund or replacement;
up to 3 months for our non-perishable goods: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
For detailed information about your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Our Responsibility for Loss or Damage Suffered by You

We are not liable for business losses.

We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

 

Cookie and Privacy Policy

 

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Website Privacy Policy

This privacy policy sets out how burnsidegame.com uses and protects any information that you may provide when using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 1 2019

What information do we collect?

We may collect the following information:

Full name
Address
Email Address
Phone/Mobile Numbers
We require this information to understand your needs and to ensure your stay with us is as fine as possible. We may retain information for the following reasons:

Internal record keeping
To improve our products and services
We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you would like us to delete any information we have then you must let us know by writing or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services only.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us by email.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Yarrow Glen Fine Foods, Yarrowfield, Selkirk, Scottish Borders, TD7 5LB United Kingdom

 or email us at info@yarrowglen.co.uk We will promptly correct any information found to be incorrect.